Privacy Policy
Last updated: October 21, 2025
1. Information We Collect
We collect information you provide directly to us, such as:
- Account information (name, email, phone number)
- Profile information and preferences
- Listing content and descriptions
- Messages and communications
- Payment and transaction information
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and send confirmations
- Send SMS notifications and security alerts
- Communicate with you about your account
- Prevent fraud and ensure security
- Comply with legal obligations
3. SMS and Communication
We use your phone number to send important SMS messages including:
- One-time passwords for account security
- Transaction notifications
- Security alerts
- Service updates
You can opt out of non-essential messages by replying STOP, but security-related messages are required for account safety.
4. Information Sharing
We do not sell your personal information. We may share your information with trusted service providers who help us operate our platform, such as payment processors and SMS providers, under strict confidentiality agreements.
5. Data Security
We implement appropriate security measures to protect your information, including encryption of sensitive data and secure transmission protocols. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of your data
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
8. Third-Party Services
Our platform integrates with third-party services for payments, SMS delivery, and other features. These services have their own privacy policies, and we encourage you to review them.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or SMS. Your continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Support: [email protected]
This Privacy Policy explains how ChatMart collects, uses, and protects your information when you use our services.